Booking
Lessons must be booked with the teacher you wish to study with. Lessons must be confirmed within 48 hours of being offered, or the slot will be offered to another student – this also applies to rescheduled lessons. Regular times can be arranged directly with the teacher.
Payments
Payments can be made in person with cash or cheque, or via bank transfer or Paypal. Any bank or Paypal charges will be paid by the student, not the teacher and will be outlined on your invoice. Cheques should be made out to the name of the teacher, NOT Your Voice Studio. When booking a first lesson, payment must be made in advance.
Cancellation/Rescheduling Policy
Cancellation by the student
- Lessons cancelled/rescheduled with 48 or more hours notice will not be charged
- Lessons cancelled/rescheduled with between 48 and 24 hours notice will be charged half the lesson fee
- Lessons cancelled/rescheduled with less than 24 hours notice will be charged the full lesson fee
- You will be sent an invoice for payment should any of the above occur
Cancellation by the Teacher
Lessons cancelled/rescheduled by the teacher will be re-arranged at a time mutual to both parties. We will endeavour to give as much notice as possible in the event this occurs.
Refunds
Your Voice Studio will not offer a refund on any lessons, including those cancelled or missed. Rescheduled lessons on behalf of the student or teacher will remain at the length of time and price originally booked.
Attendance
Please aim to arrive 5-10 minutes early for your lesson to avoid lengthy waiting times. Please do not interrupt the lesson in progress, but wait until your teacher comes to get you. Lesson time will not be made up if you are late, and your lesson will end at the scheduled time. If you miss your lesson slot completely, your lesson will be forfeit and not refunded or rescheduled. If the teacher is running late, you will receive your full lesson time. Parents/guardians are welcome to sit in with minors under the age of 14, or if deemed necessary by the teacher.
Running Time
Teaching will end approximately 5-7 minutes before time to allow for questions, pre-booking and CD burning.
Block Bookings/Packages
Lessons paid for in a block or as a package will be considered expired if not used within the time limit specified at the time of payment.Blocks are valid for:
- 2 lesson block – 3 months
- 4 lesson block – 6 months
- 6 lesson block – 8 months
Exceptional Circumstances
The teacher reserves the right to refuse to teach any student that is contagiously ill, under the influence of alcohol or drugs, or exhibiting violent behaviour.
The teacher reserves the right to stop a lesson at any point should they feel it is necessary. In the event this happens during a period of recovering from an illness, the remaining portion of the lesson will be rescheduled at a time suitable for both parties.
The teacher reserves the right to refuse or discontinue lessons with any student for any reason at their discretion.
Rights and Discretion
The teachers of Your Voice Studio hold the rights and discretion to change or amend any of the above Terms and Conditions if deemed necessary or unavoidable.